Privacy Policy

Effective Date: February 1, 2026

1. Introduction

Seams (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

Information you provide:

  • Account information (name, email address, password)
  • Profile information (location, bio, social media links)
  • Body measurements (for custom sizing and fit recommendations)
  • Shipping and billing addresses
  • Payment information (processed securely through Stripe)
  • Communications (messages, reviews, support inquiries)
  • Seller information (portfolio, store details, product listings)

Information collected automatically:

  • Device and browser information
  • IP address and approximate location
  • Browsing and purchase history on the Platform
  • Cookies and similar tracking technologies
  • Referral source and pages visited

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform
  • Process transactions and send related notifications
  • Personalize your experience and recommend products
  • Communicate with you about your account, orders, and updates
  • Send marketing communications (with your consent)
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Seamsters and vendors — to fulfill your orders (e.g., shipping address, name)
  • Payment processors — Stripe processes payments securely on our behalf
  • Email services — to send transactional and marketing emails
  • Analytics providers — to help us understand Platform usage
  • Legal authorities — when required by law or to protect our rights

5. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze Platform usage. You can control cookies through your browser settings, though disabling cookies may affect Platform functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access — Request a copy of the personal information we hold about you
  • Correction — Request correction of inaccurate or incomplete information
  • Deletion — Request deletion of your personal information, subject to legal obligations
  • Opt-out — Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@seams.com.

8. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information (we do not sell your data)
  • The right to non-discrimination for exercising your privacy rights

To make a request, contact us at privacy@seams.com.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised effective date. We encourage you to review this policy periodically.

12. Contact

If you have questions about this Privacy Policy, please contact us at privacy@seams.com.